PRIVACY POLICIES

Website Privacy Policy

HTGROUP

HEALTH TRANSPORTATION GROUP, S.L.U. (“HTG”) and the group of companies controlled by said entity (collectively, “HTGroup”) wish to offer the User a safe and reliable browsing experience and service. Therefore, we have implemented this privacy policy that complies with the security measures required by the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, and by the European Data Protection Regulation 679/2016, of 27 April, on the protection of natural persons with regard to the processing of personal data and the free movement of such data, all with the aim of guaranteeing your privacy and being transparent with the use of your data.

As stated in the Legal Notice, behind this platform as service provider and data controller, is:

HEALTH TRANSPORTATION GROUP, S.L.U.

NIF: B-87973145

Registered office: Calle Princesa, 31, 5º 6ª · CP: 28008 · Madrid

Contact email: secretaria@htgroup.es

Data protection email: dpdatos@htgroup.es

Telephone contact umber: +34 902 180 059

Registry data: registered in the Mercantile Registry of Madrid, Tomo 36.799, Folio 40, Sección 8, Hoja M-659004; Inscripción 1

HTG will process personal data as the Data Controller of all websites belonging to entities that are part of the HTGroup. It is the parent company, i.e. HTG, which decides on the use and purpose of the data collection carried out via this website, having formalised the corresponding agreement with the companies of the group concerned, where applicable. However, if the actual provision via the website is carried out or must be managed by another company of the group, that company will be considered jointly responsible for the processing of data and the user accepts this reality by accepting our Privacy Policy where applicable.

For anything you may need as a User in relation to this privacy policy, you can contact our data protection officer, who can be contacted by writing to C/ Tamborila, s/n, CP: 47.610 de Zaratán (Valladolid), or by email to: dpdatos@htgroup.es.

1. IN WHICH SECTIONS OF OUR PLATFORM DO WE COLLECT YOUR PERSONAL DATA?

a). – Corporate Emails

Through our email addresses: secretaria@htgroup.es and/or dpdatos@htgroup.es you may write to us and/or request the information you consider necessary to clarify any doubts related to our services or about the operation of our Web Page or data protection policy, as well as request assistance.

b). – Contact Form

In the contact form, to request information about any of our services or products, you will have to provide us with your name, surname, company name, country, telephone number and email address.

c). – Join up

In this section of the page, you can send us your CV if you would like us to evaluate your application to join the HTGroup team. To do so, you will have to fill in the established fields, in which your name, surname, city, contact telephone number and contact email, and your CV are requested.

d). – Social networks

We may collect your data through your user profile on the social networks that we use from HTGroup, which are detailed in section 10 of this policy.

2. WHAT IS THE AIM AND/OR PURPOSE OF THE DATA COLLECTION?

The purpose of data collection in all the sections mentioned in the previous point is:

Maintain direct and personalised contact with our Users, both directly by the parent company HEALTH TRANSPORTATION GROUP and by the companies linked to or forming part of the group that are jointly responsible for the processing and provision of services. In this way we will use your data to deal with the queries or information you have requested, manage your requests and guarantee you an experience that respects the highest standards.
We may also use your data for advertising and marketing purposes, if you expressly give your consent at the time indicated and in accordance with the information provided in the previous paragraph.
We use the email from which you write to our corporate email addresses to send you information related to any queries or concerns you have raised with us or advice, as appropriate.

Under no circumstances will you receive information from third parties, i.e. those who do not form part of the corporate group, without having previously informed you and requested your consent, thus ensuring compliance with the parameters of Spanish law and European regulations.

We will send you information about our company or group of companies, their actions, events, collaborations with third parties, commercial actions and/or any other initiative related to HTGroup depending on the type of consent that, in any case, you grant us.

3. USE OF PERSONAL DATA AND COMMERCIAL PURPOSES

HTGroup informs Users that the personal data they provide us will be processed for the purposes set out in point 1, which will be, in detail, the following:

Address and resolve the requests or queries from Users through the website or the channels contained therein, directly by the parent company or by the company that is jointly responsible for the processing;
To report news that the Website may contain;
To send information considered to be of interest to the User;
Notification of the promotional agreements that HTGroup has signed with companies, professionals or collaborators, to offer Users certain functionalities that are different or additional to those that they have contracted or accepted;
Allow access to the options that require registration, if applicable;
To send commercial communications, carry out promotional actions or inform of the following regarding your data: (i) your data will not be used for purposes other than to carry out the processing for which you expressly consented at the time or for what is set out in this policy by us; (ii) all such information is stored on a separate secure server.

To warn you that the information you provide through the Website may reveal or allow others to infer your nationality, ethnicity, gender, age or other aspects of your private life. Thus, by providing this information on a completely voluntary basis through any means of our Platform, the User is expressly and voluntarily accepting this Privacy and Personal Data Protection Policy.

4. INFORMATION SHARING

As already established in the previous points, HTGroup shall not provide User data to third parties, understood as third parties that are not directly related to the User or that do not carry out a function on behalf of or commissioned by the service provider or data controller, i.e. HTGroup.

If you would like to do so, you will be informed in advance and your consent will be requested.

However, your data may be communicated to the other companies that form part of the Group, which you can consult here, in order to be able to manage the requests we receive and attend to them appropriately. In the event that this occurs, a scenario of co-responsibility in the processing of data will arise, which you consent to by accepting this Privacy Policy. We undertake only to process your data by the company or companies that actually need to access this information, not sharing it with other HTGroup companies that do not need to access your data in a proportionate manner or for any legitimate purpose.

5. LEGAL BASIS: express consent for the processing of your data

5.1. Consent of natural persons

In compliance with the requirements of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the European Data Protection Regulation 679/2016 and in accordance with the provisions of our internal policies, each time you send us personal data you must give your express consent by clicking on the box that appears at the bottom of each form where your data is collected, or when you write to our contact email or any other enabled for specific functionalities of the Platform, you will be expressly accepting that we can collect your data for the purpose or request that you have indicated. With said action(s), you are freely and unequivocally declaring that you agree to HTGroup processing your data for the purposes mentioned in the previous sections.

The User guarantees that the personal data provided to HTGroup are truthful. The User is responsible for communicating any changes to the personal data provided.

The User’s acceptance for their data to be processed for the purposes referred to in this policy is always revocable, without retroactive effect, in accordance with the provisions of current legislation; therefore, you have the right to withdraw your consent at any time, without affecting the legality of the treatment based on your prior consent, through the means provided in section 6 of this legal text.

5.2. Consent of legal or professional persons

We inform you that, if you are acting on behalf of a legal entity or as an independent professional, you authorise us to send you information associated with the contracted services, on the one hand, or commercial information, at the appropriate times by accepting this privacy policy. Thus, when you request any information related to HTGroup through the channels established through the Platform, your information may also be processed for commercial purposes and the sending of electronic communications when you have authorised us to do so through the options provided.

Likewise, the User’s acceptance of their data being processed for the purposes referred to in this policy is always revocable, without retroactive effect, in accordance with the provisions of current legislation; therefore, they have the right to withdraw their consent at any time, without affecting the lawfulness of the processing based on their prior consent, by the means provided in section 6 of this legal text.

6. YOUR RIGHTS OF ACCESS, RECTIFICATION, DELETION, OPPOSITION, PORTABILITY, ERASURE AND LIMITATION IN TREATMENT

Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and the European Data Protection Regulation 679/2016, have implemented a series of legal guarantees that allow the user to exercise rights and actions related to the processing of your data.

HTGroup offers you this legal guarantee, with which, at any time and/or when it deems it convenient, you can make use of your rights of Access, Rectification, Deletion, Opposition, Portability, Forgetting and Limitation in the treatment, writing to our data protection delegate to the contact email that we have enabled for it: dpdatos@htgroup.es, or by sending a request by post to C/ Tamborila, s/n, CP: 47.610 de Zaratán (Valladolid), Spain, attaching , in both cases, a copy of the passport or your DNI (data holder) and expressly indicating in the subject the request you wish to make: access, rectification, deletion, opposition, portability, forgetting or limitation in treatment.

It is important that as a User you take into account that the information you have shared with Users by any means may continue to be visible and that HTGroup is exempt from any responsibility in relation to the elimination of this information.

In the same way, HTGroup does not control the renewal system of third-party search mechanisms, and said mechanisms may contain certain information from the public profile that has already been cancelled but is still on the Internet due to its retransmission, in which case , we recommend that you contact those responsible for those platforms to request their cancellation or the exercise of a right to be forgotten.

We briefly explain what each of the rights that you can exercise consists of:

Access	Through the exercise of this right you can know what personal data of yours is being processed by us; its purpose, origin or possible transfer to third parties.
Rectification	You can modify personal data that is inaccurate or incomplete. You must specify in the request what data you want to be modified.
Suppression	Allows the cancellation of your personal data if inadequate or excessive.
Opposition	You can object to the processing of your data in cases such as: advertising and commercial prospecting activities or when the purpose of such processing is to take a decision concerning you based solely on automated processing of your personal data.
Portability	You may receive your personal data provided in a structured format, of common use and mechanical reading, and be able to transmit them to another controller, whenever technically feasible.
Erasure	You may request the deletion of personal data without undue delay when any of the aforementioned circumstances apply. For example, unlawful data processing, or when the purpose that motivated the processing or collection has ceased to exist.
Limitation in treatment	In general, in cases where it is unclear whether personal data should be erased, you can exercise your right to restrict the processing. This right exists in the following cases: (i) when the accuracy of the data in question is in doubt; (ii) when as a User you do not want the data to be erased, (iii) when the data is no longer necessary for the original purpose, but cannot be erased for legal reasons, (iv) when the decision on your objection to the processing is pending.Limitation means that your personal data may (except for storage) only be processed with your consent for the purpose of formulating, exercising or defending claims, for protection of the rights of another natural or legal person or for reasons of public interest of the EU or of a specific EU Member State. As a User you must be informed prior to the lifting of such limitation.

Likewise, as a User you have the right to file a complaint with the competent Supervisory Authority if you consider that the processing of personal data that concerns you violates the provisions of data protection legislation and regulations; all without prejudice to any other administrative remedy or legal action. As a general rule, if the processing is carried out by a private company, as is the case, you should contact the Spanish Data Protection Agency (www.aepd.es).

Also, you are informed that the data processing will not aim to make decisions about your information based solely on automated processing -automated decisions-, including profiling, i.e. it does not include profiling in an automated manner – and without human intervention – of your personal data to evaluate personal aspects related to your person, such as analysing or predicting aspects related to economic situations, health, personal preferences or interests, reliability or behaviour, the situation of the interested party, all insofar as it has legal consequences for you or significantly affects you as a result. In any case, it would only apply when a law requires it and you would have such processing subject to appropriate safeguards, including specific information to your, as a data subject and the right to obtain human intervention, where appropriate, to express your point of view, to receive an explanation of the decision taken after such an assessment and to challenge the decision, where appropriate.

7. AGE OF MAJORITY

To be a User of our Platform, you must be of legal age, thus you must be over 18 years of age.

8. SECURITY MEASURES IN DATA COLLECTION

In order to guarantee the security of our Website, we have integrated a security system that allows us to maintain the confidentiality and integrity of the data of our Users that have been sent or collected through the means mentioned in the first point.

In this way, HTGroup maintains the security levels of data protection required by Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and the European Data Protection Regulation 679/ 2016, of April 27, and has provided all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided by the User through the platform.

Also, as a User of our Website, you understand, accept and understand that security measures on the Internet are not impregnable and that, therefore, you are obliged to adopt the necessary security measures that allow you to trust the veracity of our website, in which you are entering your data. We will also do our utmost to guarantee the privacy and security of your personal data at all times, always using the utmost diligence and implementing the necessary measures.

Therefore, we inform you that you are solely responsible for the security measures that you implement in relation to the protection of your data, whereby HTGroup is not responsible for situations where the User has not implemented the appropriate security measures, nor for their consequences, as well as for causes or damages caused by third parties outside the business, including fortuitous cases and/or force majeure.

In accordance with the above, HTGroup cannot guarantee that unauthorised third parties may have knowledge of the type, conditions, characteristics and circumstances of the use that Users make of the services offered on the platforms. However, as a measure, some conditions of use have been set out in our Legal Notice and Conditions of Contract.

9. STORAGE PERIOD OF YOUR PERSONAL DATA

The personal data provided will be kept for the time necessary to fulfil the purpose for which they are collected and to determine the possible liabilities that may arise from the purpose, in addition to the periods derived from the applicable legislation.

10. SOCIAL MEDIA POLICY

HTGroup has several corporate profiles on Facebook, Instagram, Twitter and LinkedIn. In accordance with the European Data Protection Regulation 679/2016 and the Organic Law 3/2018 on the Protection of Personal Data, HTGroup is “Responsible for the processing of your data” due to the existence of these profiles on social networks and the fact that you follow us and we can follow you.

The above means that, if you decide to join our corporate profile as a follower or by giving a “Like” to our content or profile, you agree to this policy, where we explain your rights and how we use your data.

As the party responsible for the processing of your data, we guarantee the confidentiality of the processing and fulfilment of your rights, always under the effects of the aforementioned legislation and regulations.

Moreover, we inform you that we will use these social networks to announce news or relevant information related to our business and the services we offer, or on topics that we consider to be of interest to you. By using the functionalities of these platforms, you may receive on your wall or in your profile’s news this type of information.

However, we also inform you that there is no link between HTGroup and these platforms or social networks, so you will accept their policy of use and conditions once you access them and/or validate their notices, terms and conditions in the registration procedure, HTGroup not being responsible for the use or processing of your data that is done outside the strict relationship and provision of services indicated in this policy.

11. COOKIES

HTGroup uses its own and third-party cookies to monitor and improve certain features and services. If you want to consult our policy in this regard, click here.

12. MODIFICATION OF THIS PRIVACY POLICY

HTGroup reserves the right to modify this policy to adapt it to future legislative or jurisprudential developments, as well as to future uses it plans to make of the personal data of Website Users. In the event that such a modification affects you with regard to the processing of your data, for example, because some additional processing of the same is going to be carried out, not previously informed, we will proceed to notify you of this.

The User is recommended, in any case, to proceed to read the Personal Data Protection Policy of the Website each time he/she accesses it.

13. INTEGRATION WITH OTHER LEGAL TEXTS

This privacy policy is complemented by the Legal Notice and the Cookies Policy associated with the Website.

Patients App Privacy Policy

CONDITIONS OF ACCESS TO THE APP

* The User who is interested in downloading the mobile application called Patients App (“the App”) is informed of the following aspects:

1. Through the App you can access information about the transfers and assistance received as a User of the Health Transport Service (“the Purpose”).

2. In order to access the App, the User must previously register, for which they must provide a series of personal data (“Access Data”).

3. Regarding Access Data, you should know that:

For the correct management of the App, you must complete those fields that are identified as necessary or mandatory.
The mandatory data are the minimum necessary to achieve the purpose of the App and therefore are required to access its use.
If all the data identified as mandatory is not provided, the services and information provided through the App cannot be accessed by this means.
Likewise, in order to correctly fulfil the purpose of the App, you must:
- Provide real, exact and current information. The sending of the Access Data implies the acceptance that the information sent has been made in said terms, being responsible for any damage, direct or indirect, that could be caused as a consequence of the breach of said obligation.
- Communicate in the manner indicated in the “exercise of rights” section, any change in the personal data provided, in order to ensure that the information provided is updated at all times and does not contain errors.

4. HEALTH TRANSPORTATION GROUP SLU (“HTG”), whose identification data is listed below, will be responsible for Access Data.

5. HTG undertakes to treat Access Data confidentially, using it exclusively for the purposes and under the terms indicated below.

6. In order to ensure the security of such data, HTG has adopted the security measures required by Regulation (EU) 2016/679 (“GDPR”), for which it has adopted the security levels required for data protection and has implemented the necessary technical and organisational security measures to ensure the security of personal data and prevent its alteration, loss, processing and/or unauthorised access.

7. That the sending of the Form implies the acceptance that the information sent has been made in the aforementioned terms, being responsible for any damage, direct or indirect, that could be caused as a consequence of the breach of said obligation.

8. In compliance with the provisions of the RGPD, HTG informs you of the following aspects:

Information on Data Protection

Responsible for Treatment:

Identity: HEALTH TRANSPORTATION GROUP SLU – CIF B87973145 (HTG)

Dir. postal: C/ Princesa, 31, planta 5, nº 6, 28008 Madrid

Email: info@htgroup.es

Data Protection Delegate:

DPDatos@htgroup.es

Purpose:

*Correct management of the APP intended for the users of the Sanitary Transport Service of the companies of the Group of companies headed by HEALTH TRANSPORTATION GROUP, S.L.U. (“HTGroup”). You can consult the list of HTGroup companies in the privacy policy section of www.htgroup.es

* In no case will the Access Data be used for commercial purposes.

Legitimation:

* The legitimacy in the use of the data provided is due to the legitimate interest expressed by the interested user to access.

* For this purpose, consent has been freely, expressly and previously given once the user has been informed of what is indicated in this information.

Conservation:

Until the revocation of consent by the user, unless any legal obligation of blocking or conservation is applicable.

Recipients:

The data may be transferred to the recipients indicated below:

* Entity responsible for processing the information available in the App for compliance with the legal obligations to which HTG is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.

* Companies of the HTGroup that may act as data processors (depending on the nature of the personal data processing) and that provide, for example, systems and computer administration services or telephone assistance and with which HTG has signed confidentiality agreements and the processing of personal data necessary and required by the regulations to protect your privacy.

* Other providers that need to access your data, such as data processors, for the provision of services that HTG has contracted with said providers, and with whom HTG has signed the necessary and required confidentiality and personal data processing agreements by regulations to protect your privacy.

No assignments or transfers to third countries are planned.

Exercise of Rights:

By writing to the postal address C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid) or to dpdatos@htgroup.es, as explained in the additional information. Indicate the right exercised.

Complaints for inadequate treatment of data:

In the event that it is considered that your personal data is being improperly processed, you can contact the Data Protection Officer, as well as the Control Authority: Spanish Data Protection Agency.

Additional Information:

You can receive additional and detailed information about this treatment at DPDatos@htgroup.es

Privacy Policy of our call centre service

Coordinating Centre AMBUIBERICA, S.L.U.

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Data Controller is AMBUIBERICA, S.L.U. with CIF B47484530 (hereinafter, the “Company”), with registered office at CALLE TAMBORILA S/N-EDIFICIO AMBUIBÉRICA – CP 47610 ZARATÁN (VALLADOLID). The Company has appointed a Group Data Protection Delegate who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

In particular, we will process your identification data (name, surname and voice), contact data (postal address, email address and telephone numbers), and if you wish to provide them, the Company may process special categories of health data (type of hospital care received, illness or disease suffered).

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

1. Record calls made to the medical transport service in order to assess its quality. In particular, to be able to resort to them in case of eventual claims and/or responsibilities, as well as incidents in the service. The treatment is necessary for the formulation, exercise or defence of claims.

2. Provide the requested medical transport service when you contact us via the telephone answering service. The processing of your personal data is necessary for the purpose of providing assistance or treatment of a health or social nature.

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

In the event that the Company needs to contract the services of providers located in countries outside the European Economic Area, it will do so based on the European Commission’s decisions of adequacy. In this case, it is considered that the country has regulations equivalent to European regulations. In the event that the Company needs to contract services from providers located in countries that do not have regulations equivalent to those of the European Union, its contracting shall include all the guarantees and safeguards required by the regulations to preserve its privacy, after verification of the legislation of the destination country. These safeguards may consist of the application of contractual clauses and additional guarantees to them, in accordance with the regulations of each country of destination, or of binding corporate rules approved by the data protection authorities. We also inform you that we are permitted to send your data to such countries if it is necessary for us to do so in order to fulfil our obligations arising from the service that you request from us.

6. HOW LONG WILL WE KEEP YOUR DATA?

Your personal data will be kept as long as they are necessary for the purposes identified above and, after the end of this period for any reason, during the applicable legal prescription periods. In this case, they will be processed for the sole purpose of proving compliance with our legal or contractual obligations. Once said limitation periods have expired, your data will be deleted or, alternatively, anonymised.

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

In certain circumstances, for example, when you are a patient at a Medical Centre or Hospital that depends on the Public Health System, the Company will process your personal data on behalf of the Centre or Hospital of which you are a patient.

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.

Therefore, to know in detail what personal data will be processed by your Centre and for what specific purposes, as well as to know what your rights are to protect your privacy and how to exercise them, you should contact the Data Protection Delegate of your Centre.

Coordinating Centre CENTRO DE AMBULANCIAS ARTURO, S.A.

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Data Controller is CENTRO DE AMBULANCIAS ARTURO, S.A. with CIF A47030127 (hereinafter, the “Company”), with its registered office at AVDA HONTORIA, S/N PARCELA 75 – CP 40195 HONTORIA (SEGOVIA). The Company has appointed a Group Data Protection Delegate who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

6. HOW LONG WILL WE KEEP YOUR DATA?

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.

Coordinating Centre AMBULANCES GREDOS, S.L.U.

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Data Controller is AMBULANCIAS GREDOS, S.L.U. with CIF B05020482 (hereinafter, the “Company”), with registered office at CALLE RIO PISUERGA, 13-14 – CP 05004 ÁVILA. The Company has appointed a Group Data Protection Delegate who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

6. HOW LONG WILL WE KEEP YOUR DATA?

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.

Coordinating Centre EMERGENCIAS SANITARIAS SA UTE

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Co-Responsible for the Treatment are the companies that make up the Temporary Union of Companies EMERGENCIAS SANITARIAS SA UTE with CIF U37535614 (hereinafter, the “UTE”), with registered office at CMNO DE CABRERIZOS, 12-VILLARES DE LA REINA – CP 37184 SALAMANCA. The UTE has appointed a Group Data Protection Officer who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

Likewise, we inform you that the Co-Responsible for the Treatment will treat your personal data jointly and in the same way, as detailed in this Privacy Policy.

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

6. HOW LONG WILL WE KEEP YOUR DATA?

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.

Coordinating Centre SAMUR LEON SL TEMPORARY UNION OF COMPANIES, LAW 18/1982

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Joint Controllers of the Treatment are the companies that make up the Temporary Union of Companies SAMUR LEON SL UNION TEMPORAL DE EMPRESAS, LAW 18/1982 with CIF U24666380 (hereinafter, the “UTE”), with registered office at AVDA GALICIA, NUM . 385 NEW FOUNTAINS – CP 24.411 PONFERRADA – (LEON). The UTE has appointed a Group Data Protection Officer who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

Likewise, we inform you that the Co-Responsible for the Treatment will treat your personal data jointly and in the same way, as detailed in this Privacy Policy.

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

6. HOW LONG WILL WE KEEP YOUR DATA?

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.

Coordinating Centre AMBULANCES M. QUEVEDO, S.L.U.

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Data Controller is AMBULANCIAS M. QUEVEDO, S.L.U., with CIF B04249413 (hereinafter, the “Company”), with registered office at CTRA ALMERIMAR, Km 0 EJIDO, EL – CP 04700 ALMERIA. The Company has appointed a Group Data Protection Delegate who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

6. HOW LONG WILL WE KEEP YOUR DATA?

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.

Coordinating Centre TRANSPORTES AEREOS SANITARIOS ISLEÑOS, S.A.U.

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Data Controller is TRANSPORTES AEREOS SANITARIOS ISLEÑOS, S.A.U., with CIF A35133511 (hereinafter, the “Company”), with registered office at CALLE EUSEBIO NAVARRO, NUM. 69-5, CP 35.003 – LAS PALMAS DE GRAN CANARIA. The Company has appointed a Group Data Protection Delegate who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

6. HOW LONG WILL WE KEEP YOUR DATA?

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.

Coordinating Centre TRANSPORT SANITARI DE CATALUNYA, S.L.U.

Last update: March 2022

1. DATA CONTROLLER AND DATA PROTECTION OFFICER

We inform you that the Data Controller is TRANSPORT SANITARI DE CATALUNYA, S.L.U., with CIF B62003280 (hereinafter, the “Company”), with registered office at AV JOSEP TARRADELLES, 8-10, CP 08.029 – BARCELONA. The Company has appointed a Group Data Protection Delegate who may be contacted by writing to the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

2. WHAT DATA DO WE PROCESS?

The data that we will process about you for the legitimate purposes explained below are the minimum data necessary to process your request and that you provide directly to us.

We inform you that the Company does not need to collect your health data during the recording of the call in order to provide you with non-urgent transfer service.

3. WHAT WE PROCESS YOUR PERSONAL DATA FOR, AND WHY?

We will process your personal data in order to:

4. WHEN AND FOR WHAT REASON WE MAY DISCLOSE YOUR DATA TO THIRD PARTIES

Your data may be transferred to the recipients indicated below, for the reasons explained below:

Health centres: to comply with the legal obligations to which the Company is subject due to its activity for the purpose of providing assistance or treatment of a health or social nature.
Companies within the HTGroup that may act as data processors (depending on the nature of the processing of personal data) and that provide, for example, system and IT services or telephone support, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.
Other providers that need to access your data, in their capacity as data processors, for the provision of services that the Company has contracted with said providers, and with whom the Company has signed contracts for confidentiality and personal data processing contracts necessary and required by law to protect your privacy.

If in the future the Company makes further communications of personal data, it will inform you and/or seek your consent in a timely manner.

5. INTERNATIONAL TRANSFERS

The Company does not need to make international transfers to countries outside the European Economic Area to process your personal data in accordance with the purposes established in this policy.

6. HOW LONG WILL WE KEEP YOUR DATA?

7. WHAT ARE YOUR RIGHTS?

You can exercise your rights of access, rectification, deletion and portability, limitation and/or opposition to treatment, through the postal and email addresses:

C/ Tamborila, s/n – CP 47.610 Zaratán (Valladolid); or
dpdatos@htgroup.es

In addition, if you consider that the processing of your personal data is in breach of the law or your privacy rights, you may lodge a complaint:

To our DPO, through the indicated postal and email addresses.
Before the Spanish Agency for Data Protection, through its electronic headquarters, or its postal address.

8. THE COMPANY AS PROCESSOR

To this end, the Company has signed the corresponding privacy agreements required by current data protection regulations with said Centres or Hospitals.

In these cases, your Medical Centre or Hospital will be the ultimate controller for the processing of your personal data arising from the use of the non-urgent transfer service.